HL7 SUR_P09 Summary Product Experience Report

A summary-level product experience report, usually for safety, complaint, or surveillance reporting.
HL7 message structure SUR_P09 groups and segments from HL7 v2.5.1 Hide structure

These are the generated groups and segments for the version selected at the top of the page. The article explains the workflow, and this panel follows the chosen HL7 version.

Message Structure

SegmentNameRequiredRepeatable
MSH
 Message Header Yes No
SUR_P09.FACPSHPDCPSHFACPDCNTEED_SUPPGRP
 Facpshpdcpshfacpdcnteed Suppgrp group Yes Yes
FAC
 Facility Yes No
SUR_P09.PSHPDC_SUPPGRP
 Pshpdc Suppgrp group Yes Yes
PSH
 Product Summary Header Yes No
PDC
 Product Detail Country Yes No
PSH
 Product Summary Header Yes No
SUR_P09.FACPDCNTE_SUPPGRP
 Facpdcnte Suppgrp group Yes Yes
FAC
 Facility Yes No
PDC
 Product Detail Country Yes No
NTE
 Notes and Comments Yes No
ED
 Ed group Yes No

SUR_P09 is the summary side of the HL7 v2 product experience reporting family. Instead of describing one patient's initial product experience like PEX_P07, it summarizes product experience information for a reporting period, facility, product, country, or other agreed reporting scope.

This is a specialized message. It tends to appear in older product safety, manufacturer, sponsor, and regulatory integrations rather than mainstream hospital integration work.

A small SUR P09 example

MSH|^~\&|SAFETY|CITYHOSP|MFR|REMOTE|20260718140000||SUR^P09^SUR_P09|SURP090001|P|2.5.1 FAC|FAC-001^CITYHOSP|HOSP|12 High Street^^Auckland^^1010^NZ|+64 9 555 0100|9911^Safety^Sam|Safety Officer|||9911^Safety^Sam PSH|SUMMARY|FORM-P09|20260718140000|20260701000000|20260717235959|1000^EA^UCUM|950^EA^UCUM PDC|ACME Devices^L|NZ^New Zealand^ISO3166|Infusion Pump Model A|PumpFamily|PUMP^Infusion pump^L|A100|CAT-A100 PSH|SUMMARY|FORM-P09|20260718140000|20260701000000|20260717235959 FAC|FAC-001^CITYHOSP|HOSP|12 High Street^^Auckland^^1010^NZ|+64 9 555 0100|9911^Safety^Sam PDC|ACME Devices^L|NZ^New Zealand^ISO3166|Infusion Pump Model A NTE|1||Two non-serious complaints summarized for the reporting interval. ED|SUPPORT^Summary attachment^L|TEXT|PLAIN|A|No attachment included in this synthetic example.

What systems do with it

The sender packages summary product experience information for a receiver that tracks complaint volumes, safety signals, post-market surveillance, or regulatory reports. Receivers usually care about the reporting period, the facility, the product, the country, and the summarized counts or notes.

Because this is summary reporting, reconciliation matters. The same reporting interval should not be counted twice unless the interface contract explicitly says a resend replaces an earlier report.

How to read the structure

MSH identifies the message. FAC identifies the facility. PSH carries the product summary header and report period. PDC describes the product detail and country context. NTE can hold supporting notes.

The local imported v2.5.1 structure also includes an ED item in the summary group. Treat that as an attachment or encoded detail placeholder in local implementations, and confirm the receiver's exact expectation before sending real payloads.

Implementation traps

The trap is making this look like a normal clinical message. SUR_P09 is not patient-centered and it is not meant to deliver one observation result. It is a summary report, so keys such as facility, country, product, report period, and sender case policy are the contract.

Also define whether a repeated report is additive, corrective, or replacement. Product safety systems are unforgiving when the same interval is counted twice.

Reference notes

HL7 v2 lists SUR_P09 as the summary product experience report in the product experience reporting family. This page is intentionally compact because real implementations are usually governed by a receiver-specific safety or regulatory profile.